Intelligent, In-Store or At-Home Service Booking
BDC & ADVISOR BOOKING
Our Customer Interaction Center is an overflow call management solution that ensures you never miss a call again, even at peak hours and after you’ve closed up shop. Our professional representatives are there to manage daily spikes, field customer questions and set appointments when your staff isn’t available.
Schedule smarter with an efficient, simple customer booking portal. Capacity algorithms select optimal service appointment times and reduce over and under booking to save your dealership significant time and money.
BUILT-IN PICK-UP & DELIVERY
Provide essential pick-up and delivery services for the ultimate customer convenience. Concierge pick-up appointments are pushed to popular DMS Service calendars using RedCap’s certified DMS integrations, which reduces strain on your BDC.
Appointments uses sophisticated capacity management algorithms to guide customers on your website to properly schedule service appointments at intervals that smooth out your daily demand. On the operations side, your dashboard shows true shop capacity based on the number of technicians, hours worked and average efficiency to reduce bottlenecks.
Every part of the RedCap workflow is seamlessly integrated with other essential operations. Communicate with customers directly from the messaging portal in your dashboard and send automatic status updates so your staff never wastes time with manual messaging.