Traditional shuttles are a thing of the past. With personnel, insurance, and maintenance, a shuttle is more expensive (nearly 70% more) than modern transportation options, and delivers a lesser experience to your customer. Shuttle OnDemand adapts Lyft’s national ride sharing service for the auto retail industry for customer shuttles, roadside assistance and parts deliveries. No more: “Where is the shuttle?”
Your drivers, your assets, your liability can become very expensive, especially when there is an issue. With our shuttle services, Lyft covers the liability while reducing your personnel and asset risk. Move customers, pick up roadside or deliver parts with a turnkey, scalable service, that has no exposure for your dealership.
Your retail and business customers require a new level of experience and transparency. Our OnDemand Shuttle provides real time text message updates, mobile driver tracking, white label branding, custom immediate surveys and a one to one shuttle route per customer. Our focus on experience extends to your staff with easy to use tools for booking and managing information and an ability to send your customer a unique link to get them back to their car once service is complete.
Traditional shuttles can be expensive and inefficient, typically creating a poor and frustrating consumer experience. If you have loaners, customers frequently request them, even when the service duration is short, and it is difficult to get the loaner back. Shuttle OnDemand is a turnkey, scalable and easy replacement for your shuttle operations and a low-cost alternative to your loaner fleet.
Roadside can be one of the most inconvenient experiences in vehicle ownership. The vehicle breaks down, a tow truck is dispatched and your customer is stranded until alternate transportation is arranged. Roadside OnDemand is a real time, near immediate transportation solution for your customers to easily continue through their day while their vehicle is delivered to your repair facility.
Parts deliveries are frequent and are time sensitive. Parts delivery operations can be expensive with little to no visibility into the drivers location or activities. Parts OnDemand is a reliable and transparent solution for quick parts pickup and delivery to or from your retail location.
Customers experience OnDemand through your brand including logos, text message content, driver tracking pages and more while Lyft provides the driving service and liability protection in the background.
Many of your customers require alternative transportation while their vehicle is serviced or for roadside assistance. Now you can easily send customers ride share credits as a loaner and rental alternative. Take it to the next level and use credits for any occasion including gifts, coupons and more.
Full visibility into expense attribution with a DMS integrated solution. Communicate with customers, send invitations, set rules, and easily reconcile all Shuttle related expenses.
Easily understand the true profitability of each customer with incidental expenses connected back to the RO. Use this information to offer additional Lyft credits when appropriate or send them in a nicer vehicle.
Receive a consolidated monthly report showing all Shuttle on Demand trips with automated ties to your Repair Order Data. Dramatically reduce the amount of time your staff spends on reconciling Lyft Concierge or Uber Centrals credit card statements with RedCap’s automotive compliant technology.
Monitor your Shuttle OnDemand utilization including user usage, Trip cost vs Repair Order revenue analysis, peak usage times and associated costs, heat maps, and survey data. Reports can be viewed for single locations or roll up reports for multi-store environments and regional or national program management.
|Features & Benefits
|Eliminates Vehicles, Personnel, Insurance and Maintenance
|Driver Tracking & Notifications
|App Download & Account Not Required
|DMS Integration, RO Linking & Easy Reconciliation
|Dealer Branded Customer Experience
|Consolidated Monthly Billing
|Surveys & Reporting Suite
|Mobile Web Consumer Booking
|Credits for Extended use