AT HOME DEALER SOLUTIONS

A modern platform for your service customers

service Suite

SERVICE SUITE

APPOINTMENTS

RedCap’s appointments solution is user-friendly and uses sophisticated capacity management algorithms to guide your BDC and customers on your website to properly schedule service appointments at intervals that smooth out your daily demand.

CHECK-IN

With RedCap’s mobile write-up application, any member of your staff is equipped to manage appointments, facilitate repair order creation and more. In one quick workflow, advisors confirm contact information, appointment details, deferred recommendations and book shuttles.

Inspection

RedCap’s multi-point inspection solution is a full-service command center giving you control over your entire shop with a strong inspection workflow, integrated parts inventory and pricing guides. Drive shop-wide efficiency and generate consistent, reliable results for every customer.

PAYMENTS

The payment portal gives customers a detailed invoice of services including ROs, incidentals, parts, accessories, pick-up and delivery and more. Delight customers with a modern, Amazon-like check-out experience with simple payment processing and invoice review.

MESSAGING

Manage all customer communication and check-out from an intuitive portal that keeps record of every conversation and transaction. The secure system is built on a single text/phone number your customers will always recognize and trust.

TRANSPORTATION

RedCap’s mobility and logistics solutions offer seamless service drive and sales solutions including shuttle services to and from the dealership, convenient pick-up and delivery, roadside assistance, parts hot shot delivery, at-home test drives, new vehicle delivery and more. We cover any customer or vehicle movement. Rideshare and Driver Network integrations offer near immediate transportation options; you can also manage your own fleet from the dashboard.

REPORTING

Get the big picture of your entire business in an easy-to-digest visual format —comprehensive metrics, regional comparisons, data analysis and downloadable reports for in-depth views of specific KPIs.

INTEGRATIONS

Scalable mobility and pick-up and delivery solutions require scalable workflows. The RedCap platform includes integrations with DMS providers, service schedulers, loaner management applications, ride sharing services, website providers and more.

See How It Works

Customer Reviews

QUOTES FROM DEALERS & CONSUMERS

"The service really helped me with my work schedule so I could spend more time with my family."

Consumer User

"Before Red Cap we would pick-up and deliver, and mostly for 'recovery' purposes. We would send one of our valet staff and then pay the price in their absence by having Service Advisors park cars. With Red Cap we can maintain the expected levels of service at the dealership and also impress a customer by picking up their car."

Consumer User

"Great experience. Made servicing the car and buying a car way more pleasurable."

Consumer User

"In a fast-moving Service Drive like ours, it offered a way to still provide exceptional customer service while avoiding some of the pitfalls we face such as waiting for an advisor to become free and sitting around the lobby waiting for your loaner vehicle."

Consumer User

"It's nice to have door to door service and not have to stop what you are doing to get tied up traffic and the timing is perfect no huge window like after 12."

Consumer User

"Excellent alternative to shuttle or loaner. Great for busy business people who were unable to get car in."

Consumer User